Clear legal, billing, privacy, and cookie policies on the main ScoutSignals domain
Review how ScoutSignals operates, what data may be processed, how subscriptions are handled, and how authentication and support tools may use cookies or similar technologies.
1. Terms & Conditions
Terms governing use of ScoutSignals
Effective date: March 30, 2026
Service Overview
ScoutSignals is operated by Digi Ark Tech Ltd and provides competitor pricing monitoring, product matching, and price comparison tools for ecommerce teams.
Account & Usage
- You must provide accurate onboarding, account, and subscription information when requested.
- You are responsible for maintaining the confidentiality of access credentials issued for the service.
- You agree not to misuse, disrupt, or attempt unauthorized access to the service.
Subscription & Billing
- Access is offered on a subscription basis.
- Fees are billed in advance on a recurring basis or as otherwise agreed in writing.
- Plan limits may vary by product volume, competitor scope, update frequency, or agreed service level.
- Failure to pay may result in suspension or termination of access.
Data & Accuracy
- We aim to provide useful and timely pricing visibility, but do not guarantee complete accuracy or uninterrupted coverage.
- Product matching is performed where possible and may not cover every item or every competitor page.
- You remain responsible for validating pricing data before making commercial decisions.
Acceptable Use
- You may not use the service for unlawful purposes.
- You may not resell, duplicate, or exploit the service without permission.
- You may not attempt to reverse-engineer or extract underlying systems or protected platform logic.
Intellectual Property
All software, platform design, data structures, branding, and related materials remain the property of Digi Ark Tech Ltd unless otherwise agreed in writing.
Limitation of Liability
- We are not liable for business losses, pricing decisions made using the service, or indirect or consequential damages.
- Your use of the service is at your own risk and subject to the limitations permitted by applicable law.
Termination & Changes
We may suspend or terminate access where terms are violated, payments fail, or misuse is detected. We may also update these terms from time to time, and continued use constitutes acceptance of the updated terms.
2. Refund Policy
Subscription refunds and exceptional cases
Effective date: March 30, 2026
No Refunds for Active Use
Because ScoutSignals provides access to pricing data, analytics, exports, and platform functionality, payments are generally non-refundable once the service has been accessed or used.
Subscription Cancellation
- You may cancel at any time.
- Cancellation takes effect at the end of the current billing period unless otherwise agreed.
- No partial refunds are issued for unused time.
Exceptional Cases
- Refunds may be considered for verified technical inaccessibility or duplicate payments.
- Requests should be submitted within 7 days of the charge.
Abuse & Chargebacks
We reserve the right to deny refunds in cases of abuse and to suspend accounts associated with fraudulent or abusive chargebacks.
3. Privacy Policy
What data may be processed and why
Effective date: March 30, 2026
Information We May Collect
- Name, email address, company details, and account information provided during onboarding or support.
- Billing or invoicing details needed to manage subscriptions.
- Usage data about how the platform is accessed and used.
- Technical information such as IP address, browser type, device metadata, and service logs.
- Information you submit through the on-site chat widget, if you choose to use it for support or sales enquiries.
How We Use Data
- To provide, secure, and improve the service.
- To manage subscriptions, billing, support, and service communications.
- To monitor platform reliability, performance, and misuse.
Data Sharing
We do not sell personal data. We may share data only where reasonably necessary with trusted infrastructure, hosting, support, live-chat, or payment-related providers, and with legal authorities where required by law.
Data Security & Retention
We use appropriate technical and organizational measures to protect data, but no system can guarantee absolute security. We retain data only for as long as necessary to provide the service, operate the business, or comply with legal obligations.
Your Rights
Depending on your location, you may have rights to request access, correction, deletion, or objection to certain processing. Contact us and we will review your request under the applicable legal framework.